That One Customer Service Guy
Why is it that these mega-sized customer (dis)service call centers only have The One Guy that knows what he is doing, and even better, actually cares about the customer? Today, I called Time Warner Cable (first I had AT&T Broadband, then was switched to Comcast, and now Time Warner, whose next?) to upgrade my internet service. I just wanted to switch to the higher speed service, just can’t get enough bandwidth, its like cocaine. There was some problem with my cable modem not being registered to my account despite the fact I got a new cable modem over a year ago. After several transfers and being put on hold forever, finally reach The One Guy who put everything in order and actually prepped the next customer service rep to finalize my order. Thanks to The One Guy for ending the misery, I guess I shoulda noted your name so I could send a note to the company, oh well. Why can’t companies put The One Guy in charge?